![]() Links to misspelled or slightly altered website addresses, such as "" or ".".Requests for personal and/or financial information.Unexpected requests for money in return for delivery of a package, often with a sense of urgency.On its website, FedEx includes common warning signs of mail, text or online scams: Both FedEx and UPS say they do not seek payment or personal information through unsolicited texts and email. National delivery companies are also providing information on their websites to help consumers avoid falling for package delivery scams. The alert cites "unsolicited mobile text messages indicating that a USPS delivery is awaiting your action" and includes a non-postal service web link to click. Postal Service has posted an alert about phony delivery texts. If you receive suspicious email, text or phone messages, go to the delivery carrier's website directly or use the retailer's tracking tools to verify the sender's identity and avoid these scams. (See also FCC Consumer Guide: One Ring Phone Scam) Calling back can result in high connection fees and costly per minute rates. The fake delivery notice will include a call back number with an 809 area code, or other 10 digit international number. Other scam calls and texts may claim you need to pay a customs fee or tax before the delivery can be made.Īnother variation on the scam can cost you money simply by calling the number back. The number you call back may be answered by a scam "operator" asking to verify your account information or the credit card number you used for a purchase. In some cases, a link may open a website that prompts you to enter personal information, or it may install malware on your phone or computer that can secretly steal personal information. Instead, contact the delivery service or seller directly using a verified number or website. While these messages often look or sound legitimate, you should never click a link or call back the number from an unexpected delivery notice. You might also get a voicemail message with a call-back number, or a "missed delivery" tag on your door with a number to call. These messages often include a "tracking link" that you are urged to click in order to update your delivery or payment preferences. Many delivery scams start with a text message or an email about delivering a package to your address, according to the Better Business Bureau. With the increase in deliveries, the FCC has received complaints about delivery notification scam calls and texts, proving once again that fraudsters are following the trends and adapting their scams to steal your money and information. More shopping online means more package deliveries for consumers. The COVID-19 pandemic has changed the way many Americans shop, with online purchasing in the U.S. Cyber crooks find new ways to bypass these filters as they have done with this email.Hi, we are having issues releasing your package It is important to note that email filters cannot catch every spam and malware containing email. Taking a few moments to ask yourself these questions can prevent a malware infection. In the case of this specific email, why would UPS send you an ePackage? How would this company have obtained my email address?. ![]() Do I have an account with this company?.Before opening and clicking within emails such as this ask yourself these questions: Lastly, the content and purpose of the email alone should raise questions. The small sign in this section in the email is missing punctuation after “Thornburg.” A true UPS email would have numerous editors look over the email before sending, and a comma would not be missing here. Though we are unsure exactly how they were able to do this, it does make the email more convincing. To make the email appear more authentic, the crooks used the actual receipt’s name, in this case, Vice President, Preston Thornburg. Once the link is clicked, malware begins to install on the computer. php- a type of web code commonly used to deploy malware. You can see where links will lead just by hovering over it with your pointer. The link to the supposed ePackage does not direct traffic to UPS.com. The ‘from’ section does say that the email is from UPS and displays the address Generally, the ‘from’ is a good sign that an email is a scam, but in this case, the crooks that composed this email cleverly changed the ‘from’ field. Though the senders attempt to make it look legitimate through the use of the UPS logo and other tactics, the email simply looks unofficial and at glance, you can see the formatting looks ‘off.’ There are other red flags that show this email is not from UPS. We received this email and quickly realized it was not truly from UPS.
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